Privacy Policy

Kustom Space (“Kustom Space”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.kustomspace.ae (the “Website”), place an order, request a quote, contact us, or use our services.

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

Name, email address, phone number, and delivery/billing address when you place an order, request a quote, create an account, or contact us
Payment information (processed securely by our payment providers we do not store full card details)
Comments, reviews, or messages you submit
Any other information you choose to provide (e.g., project details, preferences)

Information collected automatically

IP address, browser type, device information, and pages visited
Cookies and similar tracking technologies (see Cookies section below)
Order history and interaction with our Website

Information from third parties

When you interact with embedded content (e.g., videos, maps) or use social media features

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders, deliveries, and installations
Respond to your enquiries, quotes, and customer support requests
Manage your account and provide a personalised experience
Send order updates, important service notifications, and (with your consent) marketing communications
Improve our Website, products, and services
Detect and prevent fraud, spam, and security threats
Comply with legal and regulatory obligations in the UAE

3. Cookies

We use cookies and similar technologies to enhance your experience on our Website.

Essential cookies: Required for the Website to function (e.g., login, cart, security).
Preference cookies: Remember your settings (e.g., name and email for comments).
Analytics cookies: Help us understand how visitors use the Website so we can improve it.
Marketing cookies: Used (with your consent) to show relevant offers.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

If you leave a comment, you may choose to save your name, email, and website in cookies for convenience (these last up to one year).

4. Comments & User Content

When you leave a comment, we collect the information shown in the comments form, your IP address, and browser user agent string to help with spam detection.

5. Media Uploads

If you upload images to the Website, please avoid including embedded location data (EXIF GPS). Visitors can download and extract any location data from images published on the site.

6. Embedded Content from Other Websites

Articles or pages on our Website may include embedded content (videos, images, maps, etc.) from third-party sites. This embedded content behaves the same as if you visited the other website directly. Those sites may collect data about you, use cookies, and track your interaction with the content.

7. Who We Share Your Data With

We do not sell your personal information. We may share it only with:

Trusted service providers who help us operate the Website, process payments, deliver products, or provide customer support (they are required to protect your data)
Logistics and installation partners to fulfil your orders
Professional advisors or authorities when required by UAE law
In the event of a business transfer (e.g., merger or acquisition)

If you request a password reset, your IP address may be included in the reset email for security purposes.

8. How Long We Keep Your Data

Comments and related metadata are retained indefinitely so we can recognise and moderate follow-up comments.
Account and order information is kept for as long as needed to provide services, fulfil legal, accounting, or reporting obligations, and resolve disputes.
You may request deletion of your personal data (see Your Rights below), subject to legal requirements.

9. Your Rights

Depending on applicable UAE data protection principles, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where we are not required to keep it for legal or legitimate business reasons)
Object to or restrict certain processing
Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below. We will respond within a reasonable time.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

11. International Transfers

Your information is primarily processed in the United Arab Emirates. If data is transferred outside the UAE, we ensure appropriate safeguards are in place.

12. Children’s Privacy

Our Website and services are not directed at individuals under 21 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Kustom Space
Office 110C, Diamond Business Center
Arjan, Al Barsha 3, Dubai, United Arab Emirates

Email: [email protected]
Customer Support (WhatsApp / Call): +97145704540

Working hours: Monday–Saturday, 10:00–20:00 (GST)

Thank you for trusting Kustom Space with your personal information.