Shipping & Delivery Policy Dubai
At Kustom Space, we provide reliable shipping and delivery Dubai services for curtains, blinds, flooring, carpets, custom furniture, and complete interior solutions across the entire UAE. Whether you order ready-made products or bespoke pieces made to your exact measurements, our team handles everything from careful packaging and safe transport to professional on-site installation. We serve all major areas in Dubai, Abu Dhabi, Sharjah, and the rest of the Emirates with clear delivery timelines, transparent charges, and free shipping on qualifying orders.
Delivery Coverage Across the UAE
We regularly deliver and install in:
Dubai Marina • JBR • Palm Jumeirah • Downtown Dubai • Business Bay • DIFC • Jumeirah • Arabian Ranches • Dubai Hills Estate • JVC • JVT • Al Barsha • Arjan • Mirdif • Al Quoz • Dubai Silicon Oasis • Motor City • Sports City • International City • Discovery Gardens • The Springs • The Meadows • Emirates Hills • Bluewaters • City Walk • Meydan
We also serve selected free zones and more remote locations. Delivery to free zones and certain non-service areas may take longer (typically 7–15 working days) and can incur additional charges. Our team will confirm exact timelines and any extra fees when you place your order or request a quote.
Shipping & Delivery Charges
Your delivery charges depend on the type of order (ready-made products or custom-made items), order value, and delivery location. All charges are shown clearly before you confirm your order.
Ready-Made Products (Online Shop Items)
| Order Value | Shipping Charge | Cash on Delivery (COD) |
|---|---|---|
| Below AED 400 | AED 40 | AED 20 |
| AED 400 – AED 999 | AED 20 | AED 20 |
| AED 1,000 and above | FREE | AED 20 |
Custom-Made Items & Full Projects
(Curtains, Blinds, Flooring, Carpets, Custom Furniture, Arabic Majlis, Renovation)
| Order / Project Value | Shipping + Basic Delivery | Professional Installation |
|---|---|---|
| Below AED 2,000 | AED 100 – 250* | Quoted separately |
| AED 2,000 – AED 4,999 | AED 50 – 150* | Often included |
| AED 5,000 and above | FREE | Usually included |
* Exact charge depends on location (Dubai vs other Emirates) and item size/weight.
We confirm the final delivery and installation cost in your quotation before production begins.
Here’s how your shipping charges will work:
Delivery Charges
Your delivery charges will depend on the products and location of your order. These charges will be displayed during the checkout process.
| Shipping Type | Order Value | Shipping Charge | Cash on Delivery Charge |
|---|---|---|---|
| Standard delivery | Equal or below AED 80/- | AED 40 | AED 20 |
| Standard delivery | Less than AED 400/- | AED 20 | AED 20 |
| Standard delivery | More than AED 400/- | FREE | AED 20 |
| Non Service area | Above AED 500/- | FREE | AED 20 |
Express / Priority Delivery
Need your order faster?
We offer 72-hour express delivery on eligible ready-made items valued above AED 1,999 (subject to stock availability and location). Express delivery is available until 9:00 PM on selected days. Additional charges may apply depending on the area and product type. Contact us via WhatsApp to check if express delivery is available for your order.
Installation Service
Most of our custom products include professional installation by trained technicians:
- Curtains & blinds – tracks, rods, and fitting included
- Flooring & carpets – proper installation and finishing
- Custom furniture & Arabic Majlis – assembly and positioning
- Full renovation projects – complete on-site installation
Installation is usually free when included in a custom order or project quotation. For smaller ready-made items, installation can be added as an optional service. Our team arrives with the necessary tools, completes the work cleanly, and removes packaging waste.
Tracking Your Order
Once your order is confirmed, you can track its status easily:
- Note your order number (sent by email or WhatsApp)
- Message us on WhatsApp at +97145704540 or email [email protected]
- Our team will share the current status and expected delivery date
For custom projects, your dedicated coordinator will keep you updated at every stage from production to installation booking.
Delivery Day Checklist
To ensure a smooth delivery and installation experience, please prepare the following:
- Clear access to the delivery area (doors, elevators, corridors)
- Confirm the exact placement location for furniture, curtains, or flooring
- Have an adult present to receive the delivery and sign off
- Check the condition of packaging before the team leaves
- For furniture that requires assembly, stay available so our team can complete the setup
- For curtains and blinds, ensure windows are accessible and any existing fittings are removed if needed
Our delivery team will contact you before arrival to confirm the time slot.
Damaged Goods Policy
We take great care in packaging and transporting every item. However, if you notice any damage:
- Inspect the product carefully in the presence of the delivery team
- Note any visible damage on the delivery note before signing
- Contact us immediately via WhatsApp +97145704540 or email [email protected]
Our team will assess the issue within 2 business days. Depending on the situation, we will arrange repair, replacement, or another suitable solution. Claims for damage reported after the delivery team has left are reviewed case by case and are limited to manufacturing defects.